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Bracknell Forest Council was keen to improve and inform decision making by their frontline staff by having key information available in the right place at the right time. Challenged by having a small team and limited resources, Bracknell Forest worked in close partnership with Servelec to plan and deliver the upgrade of their case management system.

New functionality across group working, multi-disciplinary teams and multi agency working is now available and will support the Council in delivering more efficient services and improved outcomes.

As an existing Servelec customer, Bracknell Forest Council realised the benefits of maintaining their existing partner while improving functionality to support improved services. Whilst working with small teams allowed Bracknell Forest to quickly adapt to procedural change, this also created challenges when looking to upgrade. The management team recognised this led to gaps around roles and responsibilities, resource challenges and maintaining business as usual. So, the Council looked to Servelec to provide the additional resource and support needed.

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